Please note: Flower varieties and colors may vary depending on availability, while preserving the overall style and character of the design
Terms & Conditions
Welcome to our website. By placing an order, you agree to comply with and be bound by the following Terms and Conditions in accordance with the applicable laws and regulations in the Sultanate of Oman.
1. Operating Hours & Processing
- Working Hours: We are open daily from Saturday to Thursday, from 10:00 AM to 10:00 PM. The store is fully closed on Fridays.
- Florist Break Time: Flower arranging and customization are paused daily between 1:00 PM and 4:00 PM.
2. In-Store Pick-Up Policy
- Pick-Up During Break Time (1:00 PM – 4:00 PM): Available only for orders confirmed and paid prior to 11:30 AM, allowing our florist to prepare the arrangement before the break and hand it over to store staff for pickup.
- Orders Placed During Break Time: Orders received between 11:30 AM and 4:00 PM will be processed starting at 4:00 PM and will be ready for pick-up from 5:00 PM onwards.
- The cut-off time for same-day in-store pick-up is 9:30 PM.
3. Delivery & Cut-Off Times
- Delivery Slots: Deliveries are carried out in three daily slots (Saturday through Thursday):
1. First Slot (Afternoon): 12:30 PM – 3:30 PM (Orders placed before 11:00 AM)
2. Second Slot (Late Afternoon/Evening): 5:30 PM – 7:30 PM (Orders placed before 3:30 PM)
3. Third Slot (Night): 8:00 PM – 10:00 PM (Orders placed before 6:30 PM)
- Same-Day Cut-Off & Friday Orders: The deadline for same-day delivery orders is 6:30 PM. Orders placed after 6:30 PM or on Fridays will be processed and delivered on the next business day.
- Customers are responsible for providing accurate recipient details and delivery addresses. Re-delivery fees will apply if delivery fails due to incorrect information or unreachability.
4. Product Nature & Substitutions
- Fresh flowers are seasonal and perishable products. Slight variations in color shade or stem size compared to online images may occur depending on daily market availability.
- If a specific flower type is unavailable, we reserve the right to substitute it with a flower of equal or higher value and quality, maintaining the overall color scheme and aesthetic design.
5. Cancellation & Refund Policy
- Cancellations: Customers may cancel their order and receive a full refund only before flower preparation has commenced (within a maximum of 1 hour from order placement).
- Non-refundable Cases: Due to the perishable and custom-made nature of fresh flower arrangements, orders cannot be canceled or refunded once the florist has started preparing the order or once the order has been dispatched for delivery.
- Damaged or Incorrect Orders: If an order arrives damaged or incorrect, the customer must notify us within 2 hours of receipt with photo proof for appropriate resolution or replacement.
- Approved refunds will be processed back to the original payment method according to standard banking processing timelines.
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